The Queens Museum strives to be a cultural institution that is open, responsive, inclusive, and empathetic of all people. We are committed to providing outstanding experiences for all visitors. The Museum aims to ensure that our community’s diverse access needs are embedded in all stages of our creative and educational work.

For more information about ArtAccess programs, which provide unique opportunities for children, teens, and adults with disabilities to engage with their peers and expand artistic interests through art-making and gallery exploration activities at the Queens Museum, contact artaccess@queensmuseum.org or 718.592.9700 x130.

Below you will find just some of the actions we’re taking to integrate accessibility into our experiences:

• Accommodations for guests with disabilities
  

• Staff training on disability awareness and digital accessibility processes and best practices, all led by people with disabilities
  

• Building and strengthening communities through programming specifically designed for people with disabilities
  

• Internships and job training for students with disabilities
  

• Actively researching new ways to improve the physical accessibility of our space in collaboration with MIXDesign

• Continued focus to enhance and improve our website to ensure inclusive experiences for all

Working with industry-leading accessibility experts, Deque, for assessments, monitoring, and remediation assistance

To prepare for your visit, review our social narrative, designed for visitors who are neurodiverse. This visual guide is recommended for first time visitors, care partners, and teachers to use in preparation for their visit with us.

If you need accommodation due to a disability, contact us at accessibility@queensmuseum.org or 718.592.9700 x233.

• Large-print labels are available at the Museum’s information desk for use during your visit.

• Braille transcriptions for wall text & brochures are available for all exhibitions and can be requested at the information desk.

• Braille brochures for temporary exhibitions and tactile graphic takeaways of select artworks in temporary exhibitions can be mailed to visitors who are blind or have low vision. Please fill out this form to receive these materials.

• Screen reader-friendly wall texts in PDF form are available for download on exhibition webpages under the “Learn More About the Exhibition” section.
  

• Assistive listening devices for tours and programs are available upon request. Headsets are available for a group of up to 35 visitors. To utilize the system during your visit, please contact accessibility@queensmuseum.org or 718.592.9700 x130 with two weeks notice.

• The Museum has noise-reducing headphones, earplugs and fidgets for use during your visit. If you are coming with a tour group, let your educator/group leader know in advance, or contact accessibility@queensmuseum.org or 718.592.9700 x130.

• The Museum is accessible to wheelchair and mobility-device users. Non-electric wheelchairs are available to use during your visit free of charge at the coat-check in the lobby area on a first-come, first-served basis.

• Service animals are welcome. Pets and emotional support animals are not permitted in the Museum.

• English and Spanish transcriptions of artworks with spoken audio are available for some special exhibitions. Please contact info@queensmuseum.org at least three weeks in advance to reserve a copy for use during your visit.

Whether you are using assistive technologies like a screen reader, a magnifier, voice recognition software, or captioning, our goal is to ensure your use of our website is an enjoyable experience that surpasses your expectations. The Queens Museum testing process involves automatic and manual accessibility conformance testing, performed by a team of trained accessibility experts, with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA Success Criteria as our guide. 

Comments, ideas, recommendations, and questions regarding accessibility are welcomed by contacting us through the following methods: 

• E-mail: accessibility@queensmuseum.org

• Phone: 718.592.9700 x233

If you are experiencing issues using our website with assistive technology please provide us the following information in your communication: assistive technology product name and version, browser version, operating system and version, what feature is not currently working for you and where on the web site (address) it is located.

Deque is a trusted leader in digital accessibility that provides web accessibility software and services with a mission of digital equality. Deque’s suite of industry-leading testing tools are utilized to audit and monitor customer sites and apps for accessibility issues, put preventative measures in place to prevent accessibility issues, and work through remediation.